@font-face{font-family:Vazir;src:url('/fonts/vazirmatn/Vazirmatn-Regular.woff2')}@font-face{font-family:Vazir;src:url('/fonts/vazirmatn/Vazirmatn-Bold.woff2');font-weight:700}
:root{font-family:Vazir,sans-serif;color:#011a4e;background:#edf2f8;font-synthesis:none;--navy:#011a4e;--mint:#01dcc9;--line:#e1e8f3;--muted:#566985}*{box-sizing:border-box}[hidden]{display:none!important}body{margin:0}button,input,textarea{font:inherit}button,a,input,textarea{-webkit-tap-highlight-color:transparent}button,a{touch-action:manipulation}button{cursor:pointer}button:disabled{opacity:.5;cursor:wait}a{color:inherit;text-decoration:none}button:focus-visible,a:focus-visible,input:focus-visible,textarea:focus-visible{outline:3px solid #00a99a;outline-offset:3px}.app{max-width:480px;min-height:100dvh;margin:auto;background:#f8faff;box-shadow:0 0 70px #011a4e0c;position:relative;padding-bottom:calc(96px + env(safe-area-inset-bottom,0px))}h1,h2,h3,p{margin:0}h1{font-size:23px}h2{font-size:18px}h3{font-size:15px}p{line-height:1.9}.muted{color:var(--muted);font-size:13px}.hero{background:linear-gradient(144deg,#011735 0%,#02385c 72%,#006a7c 72%,#00bdb2 100%);color:white;padding:14px 24px 34px;position:relative;border-radius:0 0 36px 36px;overflow:hidden}.hero:after{content:'';width:270px;height:200px;border:1px solid #ffffff0d;border-radius:50%;position:absolute;left:-100px;top:70px;pointer-events:none}.hero-top{display:flex;align-items:center;justify-content:space-between}.eyebrow{font-size:11px;letter-spacing:1px;color:#9cc9db}.brand{text-align:center;margin:4px auto 0;position:relative;z-index:1}.brand img{width:152px;height:152px;object-fit:contain;border-radius:24px}.brand h1{margin-top:-11px;font-size:20px}.hero .brand{margin-top:0}.hero .brand img{width:120px;height:120px}.welcome{margin-top:7px;font-size:14px;color:#d7e8f1}.welcome b{color:#01f6db;font-weight:400}.content{padding:22px}.home-actions{margin-top:-48px;position:relative;z-index:2;display:grid;gap:10px}.action{display:flex;align-items:center;gap:12px;padding:16px;min-height:96px;background:linear-gradient(120deg,#fff,#f0f5fc);border:1px solid var(--line);border-radius:23px;box-shadow:0 5px 17px #16396507}.action p{font-size:14px;line-height:1.75;color:var(--muted);margin-top:5px}.action>div{flex:1;min-width:0}.action>.icon{flex-shrink:0;width:18px}.action .chevron{margin-right:auto;flex-shrink:0;width:18px}.tile-icon{background:#e4f3ff;border-radius:20px;width:52px;height:52px;display:grid;place-items:center;flex-shrink:0;color:#005fa0}.tile-icon.mint{background:#00bfb8;color:white}.tile-icon.navy{background:linear-gradient(135deg,#012352,#006088);color:white}.icon{width:24px;height:24px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.tile-icon .icon{width:30px;height:30px}.icon-button{border:0;background:transparent;color:inherit;min-width:44px;min-height:44px;border-radius:14px;display:inline-grid;place-items:center}.hero .icon-button{background:#ffffff0c}.section-label{font-size:13px;display:flex;justify-content:space-between;align-items:center;margin:20px 2px 10px}.section-label a{color:#007b96}.notice{border:1px solid var(--line);background:#fff;border-radius:20px;padding:18px;display:flex;gap:12px;align-items:flex-start}.notice .icon{color:#00a798;flex-shrink:0}.notice p{font-size:14px;color:var(--muted);margin-top:4px}.small-button{border:0;background:#e4f7f5;color:#005d60;padding:8px 14px;border-radius:10px;font-size:12px;margin-top:12px}.footer-note{text-align:center;color:#63748e;font-size:12px;padding:18px 0 0}.page-head{display:flex;align-items:center;justify-content:space-between;background:#fff;padding:18px 16px;border-bottom:1px solid var(--line);min-height:80px;position:sticky;top:0;z-index:4}.page-head h1{font-size:17px}.page-head small{display:block;font-size:11px;color:var(--muted);margin-top:3px}nav{position:fixed;bottom:0;left:50%;transform:translateX(-50%);width:min(100%,480px);padding:10px 12px calc(10px + env(safe-area-inset-bottom,0px));border-top:1px solid var(--line);background:#ffffffed;backdrop-filter:blur(18px);z-index:9;display:flex;justify-content:space-around;border-radius:22px 22px 0 0}nav[hidden]{display:none}nav a{display:flex;flex-direction:column;align-items:center;gap:5px;font-size:12px;color:#586b88;min-width:75px;min-height:48px;padding:3px}nav a.active{color:#005e91;font-weight:bold}.auth{padding:40px 28px;min-height:85dvh;display:flex;flex-direction:column;justify-content:center}.auth .brand{margin-bottom:35px}.auth .brand img{width:160px;height:160px}.auth h2{margin-bottom:10px}.field{margin:23px 0 16px}label{display:block;font-size:13px;font-weight:bold;margin:0 0 9px}input,textarea{display:block;width:100%;border:1px solid #dce5f2;border-radius:14px;background:#fff;color:var(--navy);padding:15px;min-height:50px}textarea{min-height:145px;resize:vertical}input::placeholder,textarea::placeholder{color:#98a5ba;font-size:12px}.primary{border:0;border-radius:15px;min-height:52px;background:linear-gradient(100deg,#00d6c9,#00c5bc);color:#002b42;font-weight:bold;width:100%;display:flex;align-items:center;justify-content:center;gap:9px}.primary.navy{background:linear-gradient(100deg,#004775,#00628a);color:white}.categories{display:flex;gap:12px}.category{flex:1;border:1px solid var(--line);background:#fff;border-radius:18px;min-height:135px;color:var(--navy);font-size:13px;font-weight:bold;position:relative}.category .icon{display:block;width:37px;height:37px;margin:0 auto 17px;color:#005c9b}.category.selected{border-color:#00bab2;background:#eafbf9}.category.selected:after{content:'✓';position:absolute;top:9px;left:10px;background:#00c5b8;color:white;border-radius:50%;width:20px;height:20px}.counter{font-size:11px;color:var(--muted);text-align:left;margin-top:6px}.attach-controls{display:flex;gap:10px;margin:18px 0}.attach-controls button{flex:1;background:#f0f5ff;border:1px solid var(--line);border-radius:14px;color:#00548f;min-height:68px;font-size:12px}.attach-controls .icon{display:block;margin:0 auto 6px}.files{display:grid;gap:8px;margin-bottom:16px}.file-chip{font-size:12px;display:flex;align-items:center;gap:8px;background:#eef5fb;border-radius:12px;padding:5px 12px;overflow:hidden}.file-chip span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.file-chip button{margin-right:auto}.error{font-size:12px;color:#a32c36;line-height:1.8;background:#fff0f1;border-radius:12px;padding:12px;margin:12px 0}.dev-code{border:1px dashed #dbab54;background:#fffbec;padding:12px;border-radius:12px;font-size:12px;margin:15px 0}.filters{display:flex;gap:7px;overflow:auto;padding:18px 0}.filter{white-space:nowrap;border:1px solid var(--line);background:#fff;border-radius:20px;padding:7px 12px;font-size:11px;color:#7184a3}.filter.active{background:#023c65;color:white}.ticket-card{display:block;border:1px solid var(--line);background:#fff;padding:18px;border-radius:18px;margin-bottom:12px}.ticket-top{display:flex;align-items:center;justify-content:space-between;gap:10px}.ticket-number{font-size:12px;direction:ltr}.ticket-preview{color:var(--muted);font-size:12px;white-space:nowrap;text-overflow:ellipsis;overflow:hidden;margin-top:12px}.ticket-bottom{display:flex;align-items:center;justify-content:space-between;margin-top:14px}.status{font-size:10px;padding:4px 10px;border-radius:20px;background:#e7efff;color:#146ba1}.status.waiting{background:#fff1de;color:#b76a08}.status.closed{background:#dff6ef;color:#14806d}.dot{width:8px;height:8px;border-radius:50%;background:#00afa8;display:inline-block;margin-left:5px}.empty{text-align:center;padding:60px 15px;color:var(--muted)}.empty .icon{width:48px;height:48px;margin-bottom:20px;color:#93adc4}.empty h2{color:var(--navy);font-size:17px;margin-bottom:10px}.empty .primary{margin-top:25px}.loading{text-align:center;padding:70px 20px;color:var(--muted)}.conversation{padding:18px 18px 40px}.assignment{text-align:center;color:var(--muted);font-size:11px;padding:12px}.order-ref{padding:13px;border:1px solid var(--line);border-radius:12px;font-size:12px;background:#fff}.message-row{display:flex;gap:8px;margin:20px 0;align-items:flex-start;flex-direction:row-reverse}.message-row.staff{flex-direction:row}.avatar{display:grid;place-items:center;border:3px solid white;border-radius:50%;background:#e4effb;flex-shrink:0;width:36px;height:36px;overflow:hidden}.avatar img{width:100%;height:100%;object-fit:cover}.bubble{max-width:83%;border:1px solid #c5efeb;background:#e7faf7;border-radius:18px 4px 18px 18px;padding:12px 14px;min-width:100px;font-size:13px;overflow-wrap:anywhere}.staff .bubble{background:#fff;border-color:var(--line);border-radius:4px 18px 18px 18px}.author{font-size:11px;color:#005e85;margin-bottom:7px}.bubble .timestamp{font-size:10px;color:var(--muted);display:block;margin-top:7px;direction:rtl}.bubble img{max-width:100%;max-height:280px;border-radius:12px;display:block}.bubble audio{max-width:100%;width:240px}.media-link{display:block;margin-top:10px}.reply-box{border-top:1px solid var(--line);background:white;padding:12px 18px}.reply-box textarea{min-height:70px;max-height:140px}.reply-box .attach-controls{margin:10px 0}.reply-box .attach-controls button{min-height:44px;display:flex;align-items:center;justify-content:center;gap:8px}.reply-box .attach-controls .icon{margin:0;width:20px}.profile{padding:25px}.profile .notice{margin-bottom:15px}.logout{color:#9d3b47;border:1px solid #f0dce0;background:white;border-radius:12px;padding:12px 22px;width:100%;margin-top:30px}#toast{position:fixed;bottom:110px;left:50%;transform:translateX(-50%);background:#012c4b;color:white;max-width:90%;width:max-content;padding:13px 22px;border-radius:14px;font-size:13px;z-index:20;box-shadow:0 8px 28px #011a4e22}.recording{color:#bc3046!important;background:#fff0f2!important}.link-button{border:0;background:none;color:#007a95;min-height:44px;padding:8px}.auth-footer{text-align:center;font-size:11px;color:var(--muted);margin-top:22px}.connection{font-size:12px;background:#fff3de;padding:10px;text-align:center}.success{background:#e4faf2;color:#18715b;padding:12px;border-radius:12px;font-size:12px;margin-bottom:12px}@media(min-width:700px){body{padding:28px 0}.app{border-radius:30px;overflow:hidden;min-height:calc(100dvh - 56px)}nav{bottom:28px;border-radius:22px;width:480px}.hero{padding-top:18px}.auth{min-height:calc(100dvh - 150px)}}@media(prefers-reduced-motion:no-preference){.action,button{transition:background .18s,transform .18s}.action:active,button:active{transform:scale(.985)}}

/* Keep the navigation out of the keyboard viewport; retain scroll clearance. */
.keyboard-open #nav{display:none}
input,textarea{scroll-margin-block:100px}

/* Single-page request form: compact topic summary and comfortable mobile spacing. */
.request-content{padding:16px 20px}
.selected-category{display:flex;align-items:center;gap:10px;min-height:64px;padding:10px 12px;border:1px solid var(--line);border-radius:16px;background:#fff}
.selected-category-icon{display:grid;place-items:center;width:38px;height:38px;flex-shrink:0;border-radius:12px;background:#e7f8f6;color:#006c76}
.selected-category>div{flex:1;min-width:0}
.selected-category .muted{font-size:12px}
.selected-category h2{font-size:15px;line-height:1.7}
.selected-category .link-button{padding:8px 4px;flex-shrink:0;font-size:13px;color:#00677e}
.request-form #category-options{margin-top:12px}
.request-form .field{margin:14px 0 12px}
.request-form .muted{font-size:14px;line-height:1.75;color:#4f627f}
.request-form .field .muted{margin-top:5px}
.request-form input,.request-form textarea{padding:12px}
.request-form textarea{min-height:108px}
.request-form input::placeholder,.request-form textarea::placeholder{font-size:13px;color:#62738d}
.request-form .counter{font-size:12px;line-height:1.5;margin-top:4px}
.request-form .attach-controls{margin:12px 0;gap:10px}
.request-form .attach-controls button{min-height:56px}
.request-form .files:empty{display:none}
.request-form .form-help{margin:0 0 12px}
/* Conversation: a contained messaging viewport; other customer screens retain their layout. */
.conversation-mode body{overflow:hidden}
.conversation-mode .app{position:fixed;inset-inline:0;top:var(--chat-viewport-top,0px);height:var(--chat-viewport-height,100dvh);min-height:0;padding:0;display:flex;flex-direction:column;overflow:hidden;border-radius:0}
.conversation-mode #view{display:flex;flex-direction:column;flex:1;min-height:0;overflow:hidden}
.conversation-mode #nav{position:static;transform:none;width:100%;flex-shrink:0;border-radius:0;padding-top:7px;backdrop-filter:none}
.chat-shell{display:flex;flex-direction:column;flex:1;min-height:0;overflow:hidden;background:linear-gradient(180deg,#f1f6fc,#f8faff)}
#chat-header-slot,#chat-composer-slot{flex-shrink:0}
.chat-header{background:#fff;border-bottom:1px solid var(--line);padding:calc(8px + env(safe-area-inset-top,0px)) 10px 10px;box-shadow:0 3px 12px #011a4e04;z-index:2}
.chat-header-main{display:flex;align-items:center;gap:7px}
.chat-identity{display:flex;align-items:center;gap:9px;flex:1;min-width:0}
.chat-identity>div{min-width:0}
.chat-identity strong{font-size:14px;line-height:1.6;display:block;overflow-wrap:anywhere}
.chat-identity small{display:block;font-size:11px;color:#566985;line-height:1.7}
.chat-identity .avatar,.chat-team-avatar{width:40px;height:40px;flex-shrink:0;border-radius:14px;border:1px solid var(--line);overflow:hidden;display:grid;place-items:center;background:#eaf2fb}
.chat-team-avatar img{width:100%;height:100%;object-fit:cover}
.chat-ticket-meta{display:flex;align-items:center;gap:8px;padding:9px 5px 0;flex-wrap:wrap}
.chat-ticket-meta h1{font-size:12px;font-weight:700;line-height:1.6}
.chat-category{font-size:11px;color:#566985;flex:1}
.chat-ticket-meta .status{font-size:11px;white-space:nowrap;padding:3px 9px}
.chat-transcript{position:relative;flex:1;min-height:0;display:flex;flex-direction:column;overflow:hidden}
.chat-scroll{flex:1;min-height:0;overflow-y:auto;overflow-x:hidden;overscroll-behavior-y:contain;padding:10px 14px 16px;scrollbar-width:thin;scrollbar-color:#c6d5e7 transparent;overflow-anchor:auto}
.chat-messages{display:flex;flex-direction:column;min-width:0}
.chat-order-ref{width:fit-content;max-width:100%;margin:0 auto 9px;padding:5px 12px;border:1px solid #e1e9f2;border-radius:20px;background:#ffffffa8;color:#4e6583;font-size:11px;overflow-wrap:anywhere}
.chat-event{text-align:center;color:#61748e;font-size:11px;line-height:1.8;margin:5px 0 12px}
.chat-messages .message-row{display:flex;flex-direction:row;justify-content:flex-start;align-items:flex-end;gap:7px;margin:6px 0;min-width:0;width:100%}
.chat-messages .message-row.staff{flex-direction:row-reverse}
.chat-messages .avatar{width:30px;height:30px;border:1px solid #dce6f2;flex-shrink:0;background:#e7eef8}
.chat-messages .avatar .icon{width:19px;height:19px}
.chat-messages .bubble{max-width:85%;min-width:96px;padding:10px 12px;border:1px solid #c6e9e3;background:#e4f8f3;border-radius:17px 17px 5px 17px;box-shadow:0 2px 5px #011a4e03;color:#082749;font-size:14px;overflow-wrap:anywhere;min-height:0}
.chat-messages .staff .bubble{background:#fff;border-color:#e1e8f2;border-radius:17px 17px 17px 5px;max-width:calc(100% - 44px)}
.chat-messages .message-text{white-space:pre-wrap;line-height:1.85;text-align:start;unicode-bidi:plaintext}
.chat-messages .author{font-size:12px;font-weight:700;line-height:1.7;color:#004b6c;margin-bottom:6px}
.chat-messages .author span{display:block;font-size:10px;font-weight:400;color:#61738d}
.chat-messages .timestamp{font-size:11px;line-height:1.7;color:#526b80;margin-top:6px;text-align:end;white-space:normal}
.chat-messages .media-link{margin-top:7px}
.chat-messages .chat-image{max-width:100%;max-height:300px;border-radius:11px;object-fit:contain;background:#eef3f8}
.chat-messages audio{display:block;width:240px;max-width:100%;margin-top:7px;height:44px}
.chat-file{display:flex;align-items:center;gap:7px;font-size:12px;color:#005c7d;overflow-wrap:anywhere;padding:8px 0}
.chat-file .icon{flex-shrink:0;width:20px;height:20px}
.chat-latest{position:absolute;bottom:10px;left:50%;transform:translateX(-50%);background:#fff;color:#005c74;border:1px solid #cfdfeb;border-radius:20px;min-height:40px;padding:7px 15px;font-size:12px;box-shadow:0 3px 15px #011a4e12;white-space:nowrap}
.chat-composer{padding:9px 12px 10px;background:#fff;border-top:1px solid var(--line)}
.chat-compose-row{display:flex;align-items:flex-end;gap:7px;padding:5px;border:1px solid #dbe5f0;border-radius:25px;background:#f8faff}
.chat-composer textarea{border:0;border-radius:0;resize:none;min-height:44px;height:44px;max-height:136px;line-height:24px;padding:10px 2px;font-size:16px;flex:1;min-width:0;width:0;background:transparent;scroll-margin-block:12px}
.chat-composer textarea::placeholder{font-size:13px;color:#647791}
.chat-composer textarea:focus-visible{outline:none}
.chat-compose-row:focus-within{border-color:#00a99e;box-shadow:0 0 0 2px #00b9ad12}
.chat-attachment-toggle{color:#42617e;flex-shrink:0;min-width:44px;min-height:44px}
.chat-attachment-toggle[aria-expanded=true]{background:#e3f5f2;color:#00756f}
.chat-attachment-toggle[aria-expanded=true] .icon{transform:rotate(45deg)}
.chat-send{border:0;background:#00c9b9;color:#013843;width:44px;height:44px;border-radius:50%;display:grid;place-items:center;flex-shrink:0}
.chat-send .icon{width:21px;height:21px;transform:rotate(180deg)}
.chat-attachment-menu .attach-controls{margin:0 0 9px;gap:8px}
.chat-attachment-menu .attach-controls button{min-height:62px;background:#f4f8fd;border-radius:15px;font-size:12px}
.chat-attachment-menu .attach-controls .icon{width:23px;height:23px;margin-bottom:3px}
.chat-composer .files{max-height:94px;overflow:auto;margin:0 0 8px;gap:5px}
.chat-composer .files:empty{display:none}
.chat-composer .file-chip{min-height:38px}
.chat-composer .file-chip .icon-button{min-height:32px;min-width:32px}
.chat-composer .error{padding:7px 10px;margin:0 0 8px;font-size:12px;max-height:76px;overflow:auto}
.chat-closed{padding:10px 16px;background:#fff;border-top:1px solid var(--line);display:flex;align-items:center;gap:10px}
.chat-closed p{font-size:12px;color:#526883;flex:1}
.chat-closed a{font-size:12px;flex-shrink:0}
.conversation-mode.keyboard-open .chat-composer,.conversation-mode.keyboard-open .chat-closed{padding-bottom:calc(10px + env(safe-area-inset-bottom,0px))}
@media(min-width:700px){.conversation-mode .app{top:calc(var(--chat-viewport-top,0px) + 28px);height:calc(var(--chat-viewport-height,100dvh) - 56px);border-radius:30px}}
.conversation-mode.keyboard-open .app{top:var(--chat-viewport-top,0px);height:var(--chat-viewport-height,100dvh);border-radius:0}
@media(max-height:440px){.chat-header{padding-block:calc(4px + env(safe-area-inset-top,0px)) 6px}.chat-ticket-meta{padding-top:4px}.chat-identity small{display:none}.chat-composer{padding-top:6px}}

.chat-latest:active{transform:translateX(-50%) scale(.985)}
.otp-auth{padding:28px 24px;min-height:85dvh}.otp-auth .brand{margin-bottom:22px}.otp-auth .brand img{width:116px;height:116px}.otp-control{position:relative;max-width:292px;margin:18px auto 0;cursor:text}.otp-slots{display:grid;grid-template-columns:repeat(4,1fr);gap:12px}.otp-slot{display:grid;place-items:center;height:66px;border:1.5px solid #c9d8e8;border-radius:16px;background:#fff;color:var(--navy);font-size:28px;font-weight:700;box-shadow:0 3px 12px #011a4e06}.otp-slot.filled{background:#effbf9;border-color:#88d8d0}.otp-control:focus-within .otp-slot.is-active{border-color:#00a99c;box-shadow:0 0 0 4px #00c8ba19}.otp-control input{position:absolute;inset:0;height:100%;width:100%;min-height:66px;padding:0;border:0;outline:none;background:transparent;color:transparent;caret-color:transparent;-webkit-text-fill-color:transparent;font-size:16px;opacity:.02}.otp-control:has(input[aria-invalid="true"]) .otp-slot{border-color:#c75c65}.otp-help{font-size:13px;color:#526781;line-height:1.9;margin:16px 0 0;text-align:center}.otp-status{font-size:13px;color:#005b78;line-height:1.8;min-height:24px;text-align:center;margin:5px 0 0}.otp-auth .link-button{font-size:13px}.otp-auth .link-button:disabled{color:#64748b;cursor:default}.otp-auth .field label{text-align:center}.otp-auth .error{font-size:13px}.otp-auth:has(form[aria-busy="true"]) .otp-slots{opacity:.65}